How can Web-Enable Power Process Consultancy Forward?
-- Vinny Alex
If only Business Process Implementation were as easy as Business Process
Thanks to a plethora of new Business Process Analysis tools and methodologies
starting from the ubiquitous Process mapping and Root cause Analysis to
the standard Gap Analysis (As-is /Should-be analysis) and the PDCA/SDCA
cycles, to the more exotic Taguchi method and Balanced Score Card (BSC),
Business process mapping and Analysis has enabled hundreds of companies
(and business consultants!) to clearly identify where exactly the “fat”
lies in the organization.
However, cutting it out is a whole different ballgame. Any radical reengineering
project soon hits against seemingly insurmountable obstacles of “culture”,
“vision” and “employee rejection” (as the incident involving Jacques Nasser
and Ford clearly indicated). This is because conventional process reengineering
often looks myopically at reducing costs (read “downsizing /rightsizing”)
rather than increasing customer satisfaction and/or business. This also
explains why reengineering in many companies happens only during lean times.
After all, how often does an organization do a Root Cause Analysis for successful
projects? Is it because the factors for success are more obvious than the
factors for failures?
Another major issue that many consultants and organizations have with
Process implementation is the non-awareness of the volume of data that
it requires, to manage effectively. To ensure constant process improvement,
process and output (product) measurements are needed. Managing and analyzing
this volume of data takes up a major portion of the process owner’s time,
leaving him little or no time to provide the service that he was employed
to do in the first place.
However, Process implementation need not be such a killjoy. Once seen
as the ultimate toy of the Marketing department, the Internet and its
sibling, the Intranet, can become invaluable partners in any Process implementation
project. Its ability to integrate processes seamlessly, and handle large
volume of data (called “traffic” in Internet speak) has made process management
for even large corporations possible. For instance, Logistics and marketing
now see the Net as an ally in their efforts to manage their Supply Chains
through customizable SCM software packages. Marketing and Support swear
by Customer Relationship Management (CRM) products that make every “touch”
between the organization and it’s customer a truly pleasurable experience.
The rising popularity of Call centers is but one indication of this trend.
Although these are two of the most talked about processes that have benefited
through leveraging the power of the Web, these are certainly not the only
ones who have the potential to do so. Some of the processes and sub-process
that are prevalent in every organization that can benefit from web-enabling
for the Internet or Intranet / VPN are:
- Marketing – Sales, Research
and development, new product development and Requirements management
- Finance – Asset management,
accounting, real time financial analysis, budgeting and funds management
- Human resources – Recruiting,
Induction, Performance appraisals, implementation of performance linked
payments, training and development and Administration.
- Operations – Enterprise Resource
Planning (ERP) and Manufacturing Resource Planning (MRP) software, Project
Management, Quality Assurance and testing, and product development.
- Management – MIS, Knowledge
management, Strategic Planning and Business Process Reengineering.
We, at web-enable.com understand processes and their complexities well.
Our organization is structured around Strategic Process Units (SPUs) to
ensure that we remain competitive to serve you both today and tomorrow.
Our understanding of process management and our core business of developing
software that leverage the Internet (web-applications) make us the perfect
partner for your consultancy requirements. Web-enable.com looks at the
Internet as more than just a place to put up websites. We see it as a
channel to ensure that your client organizations have the tools to make
your process reengineering plans succeed. We can work with you to develop
applications for Supply Chain Management (SCM), Customer Relationship
management (CRM), Knowledge Management (KM), Virtual Integration (VI),
as well as applications custom built for your client’s HR, Finance and
We also realize the art of Web-enabling involves not just good programming
skills, but a comprehensive understanding of all enterprise level (both
technical and financial) concerns.
For instance, any serious web enabling effort needs to take into account
legacy applications and security. Legacy systems need to be integrated
using Enterprise Application Integration tools. For security reasons,
we implement our solutions using an n-tier approach, keeping the interface,
the business logic (the heart of the process), and the operating servers
at three different levels. This ensures that your client’s organizations
key processes remain where it ought to be – within the organization itself.
Your clients can opt to develop their e-process either as a conventional
web application or as a Web Service using Microsoft’s .Net platform and
And finally, our systems and processes have been developed to suit the
challenges of transnational project management. Our development process
incorporates high visibility, which means that as a customer, you can
see the progress of the project even during the development phase.
us today, and let us show you how we can work together to take your
clients to a whole new level.